Empower Your Collection Strategy with Conversational AI: Let Technology Take the Lead for Maximum Efficiency and Results

In the rapidly transforming landscape of our modern era, where voice-led technologies and AI-based NLP are becoming increasingly prevalent, customers expect more personalized and engaging business interactions. However, traditional IVRs and robocalls are yet to meet these expectations. They have even decreased customer experience, which is particularly relevant in debt recovery, as companies need to engage with customers practically, respectfully, and not off-putting.

Uniphore, with its expertise in collection center needs, practices, and regulations, can provide tailored solutions that address the specific requirements of debt recovery operations. This can result in increased productivity, reduced overhead costs, and improved compliance with regulations.

We have helped our clients with the following:

2X Increase in Promise Kept rate

15% Decrease in Collection Costs

25% Increase in Customer Engagement Rates

Talking points:

Strategic Shift: Collection Companies Prioritize Effectiveness, Customer Intent, and Risk-based Propensity to Pay Models over Collection Automation for Optimal Results.
Maximizing Efficiency: Achieving 50% Cost Reduction while Significantly Decreasing Repeat Callers by 18% and Outbound Collection Calls by 5%
Transforming Collection Contact Centers: Overcoming Daily Challenges with Unified Omni-channel Operations, Intelligent Virtual Assistants, and Effective Digital Transformation

Flow of the Demo Webinar

Time	Title
4:00 – 4:05 PM	Welcome Note & Context Setting
4:05 – 4:40 PM	Demo Session Abhinav Mishra – Pre-Sales Head, India
4:40 – 4:55 PM	QnA
4:55 - 5:00 PM	Closing Remarks

Talking points:

Flow of the Demo Webinar

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