In the rapidly transforming landscape of our modern era, where voice-led technologies and AI-based NLP are becoming increasingly prevalent, customers expect more personalized and engaging business interactions. However, traditional IVRs and robocalls are yet to meet these expectations. They have even decreased customer experience, which is particularly relevant in debt recovery, as companies need to engage with customers practically, respectfully, and not off-putting.
Uniphore, with its expertise in collection center needs, practices, and regulations, can provide tailored solutions that address the specific requirements of debt recovery operations. This can result in increased productivity, reduced overhead costs, and improved compliance with regulations.
We have helped our clients with the following:
2X Increase in Promise Kept rate
15% Decrease in Collection Costs
25% Increase in Customer Engagement Rates
On This Roundtable
2
Speakers
100+
Delegates
| Time | Title |
|---|---|
| 4:00 – 4:05 PM | Welcome Note & Context Setting |
| 4:05 – 4:40 PM | Demo Session Abhinav Mishra – Pre-Sales Head, India |
| 4:40 – 4:55 PM | QnA |
| 4:55 - 5:00 PM | Closing Remarks |